*All repairs are subject to evaluation by our production team*
We offer a 30-day guarantee on items purchased at our Williamsburg store or through scosha.com with proof of purchase(receipt or order number). Within the 30 day guarantee, we will cover the repair fee unless we determine that the damage is not caused by Scosha and Co.
After the 30-day period, we will review the item and determine pricing for the repair. Note that since our jewelry is made-to-order with specifically selected stones and other elements, we may not be able to repair your older styles due to unavailable components. We reserve the right to deny repairs.
If you purchased from a third-party retailer, please contact them directly for customer service support.
All repairs require a repair form: please click here to download.
*The customer is responsible for all shipping costs.
How long will my repair take?
Once we have received your item, we will contact you in 2-3 business with an accurate estimate.
Can my repair be expedited?
We are able to prioritize certain repairs after evaluating the components of the style. This service is subject to assessment and an additional fee. Please email us at firstname.lastname@example.org
Please send your repair form and item to:
64 Grand Street
Brooklyn, NY 11249