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FAQs

 

 

 

 

What is your mailing address?

Scosha Atelier
64 Grand Street
Brooklyn, NY
11249
USA

 

What are your flagship store hours?

Monday-Friday 11AM – 7PM
Saturday 12PM – 7PM
Sunday 12PM – 6PM 

 

What is your return policy?

We will accept all items for an exchange or store credit within 10 days of delivery. The customer is responsible for all shipping costs associated with the return. Please make sure your items are returned unworn and in their original packaging in order for us to process an exchange or refund. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Please click here to download a return form.

Engraved, personalized or custom pieces are non-returnable/non-refundable.

All sale items, including jewelry, are final sale.

All non jewelry items are final sale.

 

What is your repair policy?

We will repair any Scosha item purchased at our flagship Brooklyn store or through scosha.com. 

Please click here for more information and to download a repair form.

 

What metals do you use?

For our Ladies’ and Gents’ collections we use 10kt yellow, .925 sterling silver, gold-plated sterling silver and yellow brass.

For our Fine jewelry collection we use 14k and 18kt.

  

Do you do custom orders?

Please email info@scosha.com for custom order inquiries.

 

Is your full collection available online?

The most current Scosha collections are available on our website to purchase.

For styles you no longer see on the website please e-mail info@scosha.com.


Do you offer gift wrapping?

We gift wrap all orders in Scosha jewelry packaging. If you need pieces wrapped separately, please indicate this in the comments section when checking out.

 

 

Is my transaction safe?

All payment information is handled privately on a secure server and is not retained or seen on our end.

 

How quickly is my order shipped?

All items are made to order and have a 10 business day lead time. 

 

What are your shipping options?

Please click here to go to our shipping page for all shipping options. 

 

What are your Holiday Hours?

Our Brooklyn store will be closed on Christmas Eve/Day and New Years Day. 

Please email us at info@scosha.com if you have any questions or concerns. 

 

What is your Holiday Shipping Policy?

We recommend that you place all Christmas holiday orders by December 14th. Please contact info@scosha.com for all expedited shipping inquiries.

IMPORTANT: Because many of our pieces are handmade we cannot guarantee Christmas delivery for orders placed after December 14th. However, we will do our very best to accommodate all requests. 

No orders will ship between December 23rd and January 5th, as the production studio will be closed.

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